Company: Tech Und Trend, operated by Deser Techoes
Phone: +1 281-207-2433
Email: [email protected]
Address: 9453 Lincolnwood Dr, Evanston, IL 60203, USA

1. General Overview

At Tech Und Trend, operated by Deser Techoes, customer satisfaction is our top priority.
We are committed to delivering authentic, high-quality NVIDIA products and ensuring a smooth, transparent shopping experience.

This Refund Policy outlines the terms under which customers may request returns, replacements, or refunds for products purchased from our website.
All refunds are handled in compliance with U.S. consumer protection laws and our internal quality assurance standards.

2. Eligibility for Refunds

Refunds may be issued for eligible items if the following conditions are met:

  • The product was purchased directly from Tech Und Trend via our official website.
  • A refund request is submitted within 30 days of the delivery date.
  • The item is unused, in its original packaging, and includes all accessories, manuals, and proof of purchase.
  • The return reason falls under one of the valid categories listed below (see Section 3).

Products purchased through unauthorized resellers or third-party websites are not eligible for refunds or replacements.

3. Valid Reasons for Return or Refund

We accept return and refund requests under the following circumstances:

a. Defective or Damaged Product
If a product arrives damaged, defective, or non-functional upon delivery, customers must notify us within 7 calendar days of receipt.
We will arrange an inspection and provide a replacement or refund after verification.

b. Incorrect Item Received
If the product received does not match the order (wrong model, configuration, or accessory), please contact us immediately.
We will cover all shipping costs associated with the exchange or refund process.

c. Product Malfunction Under Warranty
Products that fail to operate correctly under normal use within the manufacturer’s warranty period are eligible for replacement or repair, subject to NVIDIA’s warranty terms.

d. Order Cancellation Before Shipment
Orders canceled prior to dispatch are fully refundable. Once the order has shipped, standard return procedures apply.

4. Non-Refundable and Non-Returnable Items

Certain items are not eligible for refund or return, including:

  • Opened or used graphics cards (GPUs) or processors.
  • Software licenses, digital downloads, or activation keys.
  • Products damaged by improper use, modification, or installation.
  • Items purchased during clearance sales or marked as “Final Sale.”
  • Gift cards, promotional bundles, or free add-ons.

In cases where a return is denied, Tech Und Trend reserves the right to return the product to the customer at their expense.

5. Return Procedure

To initiate a refund or return, please follow these steps:

  1. Submit a Request
    Email [email protected] with your order number, reason for return, and photos or videos (if applicable).
  2. Receive Return Authorization (RMA)
    Our support team will review your request and issue a Return Merchandise Authorization (RMA) number with return instructions.
  3. Ship the Product
    Securely pack the product in its original packaging and ship it to the return address provided in your RMA confirmation.
    • The package must include the RMA number on the label.
    • Customers are responsible for return shipping unless the product is defective or incorrect.
  4. Inspection and Refund Processing
    Once the returned product is received and inspected, we will notify you via email of the approval or rejection of your refund.
  5. Refund Issuance
    • Approved refunds will be issued within 5–10 business days via the original payment method.
    • Processing times may vary depending on your bank or payment provider.

6. Late or Missing Refunds

If you have not received your refund after 10 business days, please take the following steps:

  1. Check your bank account or payment service provider for pending transactions.
  2. Contact your credit card company; it may take additional time before your refund is officially posted.
  3. If you still have not received your refund, please contact us directly at [email protected] or call +1 281-207-2433 for assistance.

7. Shipping and Handling Charges

Shipping and handling fees are generally non-refundable, except in cases where:

  • The item was defective or damaged upon arrival;
  • The incorrect item was shipped due to our error.

In all other cases, customers are responsible for return shipping costs.

8. Exchange Policy

If you prefer to exchange a product instead of requesting a refund:

  • Exchanges are available for identical or equivalent items of equal value.
  • If the desired replacement item is out of stock, a refund or store credit will be offered.
  • All exchanges must be approved and processed through our RMA system.

9. Warranty Claims

Most NVIDIA products come with a manufacturer’s limited warranty covering hardware defects.
Warranty claims must comply with the terms outlined in NVIDIA’s official warranty documentation.

To file a warranty claim:

  • Contact our support team with proof of purchase and product details.
  • We will coordinate directly with NVIDIA or authorized service partners to facilitate repairs or replacements.

10. Fraud and Abuse Prevention

Tech Und Trend strictly monitors all return and refund activities to detect and prevent fraudulent claims.
We reserve the right to refuse a refund or exchange if we determine that:

  • The product was intentionally damaged or misused;
  • Return patterns indicate potential abuse of our policy;
  • The purchase was made using stolen or unauthorized payment methods.

All fraudulent or abusive refund activities may be reported to law enforcement authorities or financial institutions.

11. International Orders

For international orders (outside the United States):

  • Refunds will be processed in U.S. Dollars (USD) only.
  • Shipping times for returns and exchanges may vary based on destination.
  • Customs duties, taxes, or import fees are non-refundable.

12. Policy Modifications

Tech Und Trend reserves the right to modify, update, or revise this Refund Policy at any time, to reflect:

  • Changes in business operations;
  • Updates in U.S. consumer law;
  • Adjustments in product handling or return logistics.

All updates will be published on this page with an updated “Effective Date.”

13. Contact Information

If you have any questions or need help with a return or refund, please contact our customer support team:

Tech Und Trend / Deser Techoes
📞 Phone: +1 281-207-2433
📧 Email: [email protected]
🏠 Address: 9453 Lincolnwood Dr, Evanston, IL 60203, USA

Our team is available Monday–Friday, 9:00 AM–6:00 PM (CST) to assist with all refund and warranty inquiries.

14. Legal Notice

This Refund Policy is governed by the laws of the State of Illinois, United States.
By purchasing from Tech Und Trend, customers agree to abide by this policy and all related terms set forth in our Terms and Conditions.